As security and fire alarm technology continue to evolve, reliability and flexibility in alarm communication have never been more critical. Telguard’s latest innovation, the TG-7FEM, is designed to provide integrators with the ultimate solution for secure, uninterrupted alarm transmission.

To gain deeper insight into this groundbreaking communicator, we spoke with Daniel Rosales, Sr. Director of Marketing, PLM, & Tech Services at Telguard. In this Q&A, he shares the inspiration behind the TG-7FEM, its key advantages, and how it sets a new standard for reliability in alarm communication.

 

Can you provide an overview of the TG-7FEM and its key features?

 

Daniel Rosales: The TG-7FEM builds on Telguard’s industry-first Multi-Carrier technology, which allows seamless switching between AT&T, Verizon, and T-Mobile networks. This dual path communicator is UL Listed for both Commercial Intrusion and Fire and enhances reliability with LAN internet connectivity as an additional communication path.

It also offers flexible power options, supporting DC or AC power with battery backup within a single device. The TG-7FEM ensures maximum uptime by utilizing triple redundancy on the cellular side while adding LAN for an independent secondary communication channel.

Designed for versatility, it is compatible with virtually all panels and central stations without requiring additional equipment, making it the most complete communicator available today.

 

What inspired the development of the TG-7FEM, and what specific needs does it address in the market?

 

Daniel Rosales: At Telguard, customer feedback drives innovation. The introduction of Multi-Carrier technology with the TG-7FM was met with widespread acclaim, leading to the development of a more comprehensive solution that meets diverse communication needs.

The TG-7FEM minimizes installation and maintenance costs by providing a single, standardized communicator that works across multiple panel brands, installation types, and network availability. This versatility makes it easier for integrators to standardize installations, increase efficiency, and reduce installation time.

Additionally, the streamlined activation process eliminates common cellular setup headaches, ensuring a seamless experience for integrators.

 

How does the TG-7FEM ensure reliable alarm communication through its dual path connectivity?

 

Daniel Rosales: Telguard’s approach to dual path communication prioritizes independent and redundant technologies. While traditional systems relied on two POTS lines, this setup often led to vulnerabilities.

The TG-7FEM addresses these issues by combining cellular connectivity (with three carriers) and LAN-based internet, ensuring that if one path fails, the other remains operational. This approach delivers the most robust and reliable communication available today.

 

Can you explain how the TG-7FEM selects and switches between cellular carriers?

 

Daniel Rosales: The TG-7FEM features Telguard’s patent-pending Carrier Selection Process (CSP), which analyzes real-time network performance across AT&T, Verizon, and T-Mobile.

Instead of relying on a default network, the device selects the carrier with the best signal and performance at the installation site. If a failover is needed, the TG-7FEM seamlessly switches to the next strongest carrier, maintaining continuous connectivity without user intervention.

 

What makes the TG-7FEM highly configurable, and how does it integrate with various panels and formats?

 

Daniel Rosales: The TG-7FEM is designed for universal compatibility, integrating with all fire alarm and intrusion panels while supporting multiple transmission formats, including:
✅ Contact ID
✅ SIA
✅ Radionics
✅ DMP
✅ Sonitrol

Additionally, its flexible power options (DC or AC with battery backup) and robust design ensure seamless installation across diverse applications.

 

What are the main advantages of having connections to AT&T, T-Mobile, Verizon, and Ethernet LAN?

 

Daniel Rosales: By leveraging three major carriers, the TG-7FEM maximizes coverage, reducing dead zones and signal loss.

The addition of LAN as a secondary path enhances reliability by offering an independent, wired communication channel. This combination provides unparalleled redundancy, flexibility, and peace of mind.

 

Can you discuss any challenges faced during the development of the TG-7FEM and how they were overcome?

 

Daniel Rosales: The biggest challenge was developing the multi-carrier technology, ensuring seamless transitions between carriers while maintaining secure, private connections.

Telguard’s R&D team successfully engineered a solution that maintains highly encrypted VPN connections for each carrier without requiring a roaming approach or virtual operators.

The result is a communicator that selects the best carrier based on performance alone, ensuring reliable, uninterrupted service.

 

How does the TG-7FEM compare to other communicators in the market in terms of features and performance?

 

Daniel Rosales: The TG-7FEM sets itself apart with industry-leading features, including:

✅ Exclusive Multi-Carrier technology (AT&T, Verizon, T-Mobile)
✅ Dual path communication (Cellular + LAN)
✅ Universal panel and format compatibility
✅ Flexible power options (DC/AC with battery backup)
✅ Pre-activated SIM for instant activation
✅ Intuitive dealer portal for easy setup
✅ 30-second hold times with U.S.-based tech support

With unmatched reliability, flexibility, and ease of use, the TG-7FEM is the most complete communication solution available today.

 

Final Thoughts

The TG-7FEM is redefining fire and security alarm communication with its unparalleled reliability, dual path connectivity, and multi-Carrier technology. Whether you’re looking for the most robust coverage, easier installations, or seamless integration with any panel, the TG-7FEM is the ultimate solution.