How OpenEye Helps Combat High Labor Costs with Streamlined Technology

OpenEye equips security integrators with innovative security solutions that reduce labor costs, limit the need for extensive management resources, and create happier customers.

Factory and remote configuration, automated health monitoring, and a complete, easy-to-navigate partner portal are a few of the features that make OpenEye Web Services (OWS) an actionable and efficient solution. The result: OWS allows integrators to deploy and manage video security with ease while equipping their customers with powerful video security to better secure and scale their businesses.

Learn more about the benefits of OWS below, and how our cloud video platform lowers high labor costs by emphasizing a streamlined approach to modern video security.

Simplify Security System Installations with OWS

OpenEye offers a number of different features to streamline the installation and deployment process for security integrators.

Remote configuration in OWS allows you to configure customer systems remotely, reducing travel time and additional on-site labor. This simplifies installations, also allowing for less skilled technicians to install systems on site.

OpenEye’s streamlined networking model reduces many headaches caused by more complicated systems with some distinct benefits, including:

• No port forwarding
• No need for VPN access or configuration
• No client-side programming required (whether server or client)
• Automatic software updates pushed via the cloud
• No need for software downloads

Finally, OpenEye takes the hassle out of system setup with

With these features, OpenEye ensures that security integrators can achieve seamless, efficient installations, saving time, reducing costs, and enhancing overall productivity.

Enhance Efficiency and Customer Satisfaction, While Reducing Operational Costs

OpenEye’s architecture is designed to significantly reduce the need for truck rolls and extensive tech support by maintaining customer security systems with proactive support tools, ensuring customer satisfaction.

Health Monitoring in OWS keeps partners informed of critical issues and potential problems with a customer’s video system, enabling proactive responses. These features ensure you stay up to date on the status of the surveillance infrastructure.

Health Alerts: Health Alerts help identify when something is affecting the ability of hardware to capture or record video such as, abnormal restart, recorder not reporting, connection lost to camera, no recorded video, storage retention and hard drive error.

System Summary Reports: System Summary Reports provide a quick summary of a system to let you know of any problems. Easily review health data for each recorder including storage retention.

Inventory Reports: Inventory Reports list detailed information on all recorders and cameras, such as current software or firmware version, frame rate settings, and average days of recorded video, so you can ensure hardware is up to date and meeting business needs. 

Day/Night Reports: Day/Night Reports show a day and night image from each camera and compare that to a reference image for each. This provides an easy way to identify changes to a camera’s field of view due to dirt, branches, or other image issues ensuring video is there when needed.

Remote Troubleshooting in OpenEye Web Services (OWS) enables technicians to diagnose and resolve issues remotely, eliminating the need for onsite visits. Technicians can access and monitor video surveillance systems from anywhere, quickly identifying and addressing problems in real-time. This capability reduces truck rolls, enhances customer support, and ensures continuous system performance.

OWS dramatically lowers the number of onsite visits by allowing you to proactively address issues before they become serious problems for your customers.

Empower and Simplify Your Operations with Partner-centric Features

OpenEye Web Services (OWS) offers a suite of management features tailored specifically for partners, providing the tools needed to deliver exceptional service and support.

Subscription management in OWS assists OpenEye partners by offering all licensing and billing information, as well as management tools. This allows you to quickly purchase, transfer, or upgrade licenses, as well as view, export, and archive all billing information for customer accounts, providing a better customer experience as well as the opportunity to streamline your own internal billing processes.

The Order and Shipping Report in OWS offers access to the latest information on your orders with OpenEye. Updated in real-time, these detailed reports show important order information, eliminating the need for you to contact OpenEye for shipping status or updates, saving time by providing the information you need, when you need it.

Partner User Managment allows partners to create user groups with specific permissions in OWS. This ensures that the right teams, whether accounting, operations, technicians, or other roles, all have appropriate access. By streamlining operations, this feature saves time and money.

Inventory Report provides a comprehensive overview of all cameras and recorders, helping partners keep track of the equipment deployed at various customer sites. Additionally, detailed inventory information assists partners in planning upgrades and expansions. Knowing the current setup and device capabilities helps in making informed decisions about future enhancements and scalability.

By leveraging OWS features, partners can enhance their service delivery, reduce operational costs, and ensure optimal performance of security systems, ultimately driving customer satisfaction and business growth.

Reduce Labor Costs and Increase Customer Satisfaction

OpenEye’s partner features set up security integrators to have the most success installing our hardware and software solutions. By leveraging these solutions, you’ll be able to better support your customers’ needs thanks to remote management and troubleshooting.

These features combat high labor costs by reducing the amount of time needed to install and maintain customer orders, saving you time and money by allowing you to focus on more pressing matters that will grow your business. Not only that, but your clients will save time as well with more streamlined access to their video and quickly resolved issues, creating happier customers and longer lasting business relationships. With a 99 percent customer retention rate in 2024, you can feel confident that with OpenEye you can deliver a valuable solution to  your customers.

OpenEye also offers free training to all partners through the OpenEye Training Portal, and you can visit OpenEye’s Knowledge Base for helpful guides, so your team can feel confident when deploying OpenEye products.

Interested in learning more about these features? Talk to an OpenEye sales representative now to see how our cloud video security solutions can help you and your customers get the most out of OpenEye Web Services.

About OpenEye  

 OpenEye delivers intelligent cloud video technology to help people live, work, and learn. Combining powerful cloud-managed video with AI-based video analytics, OpenEye Web Services (OWS) uncovers insights that enhance security and increase your bottom line. See the next opportunity to secure and scale smart environments and enhance experiences for your customers, employees, and students with an intelligent and aware cloud video platform. Visit us at openeye.net.