Turning One-Time Customers into Long-Term Subscribers

Turning One-Time Customers into Long-Term Subscribers

For years, recurring monthly revenue (RMR) has been one of the industry's most important business metrics. It provides predictable cash flow, strengthens company valuation, and creates long-term stability. But as security technology continues to evolve, so does the opportunity to...
Leading Forward: ESA Celebrates Growth, Advocacy, and Momentum at the 2026 Annual Meeting

Leading Forward: ESA Celebrates Growth, Advocacy, and Momentum at the 2026 Annual Meeting

The Electronic Security Association's Annual Meeting has always served as more than a governance requirement. It is a snapshot of where the industry stands, what it has accomplished, and where it is headed next.  This year's meeting, held during ESX...
The Security Industry Has Changed Faster Than the Data Supporting It

The Security Industry Has Changed Faster Than the Data Supporting It

By Taylor Criddle, Vice President of Advocacy and Public Affairs  The electronic security and life safety industry is not what it was fifteen years ago. The products are different. The business models are different. The workforce requirements are different. And...
Comprehensive Coverage for the Security Industry: What Security America Offers

Comprehensive Coverage for the Security Industry: What Security America Offers

By Crystal Jacobs, Program Lead at Security America  For nearly 20 years, Security America has been committed to providing security industry professionals with comprehensive insurance solutions, competitive pricing, and exceptional service. As the risks facing businesses continue to evolve, we...
Jeremy Bates Comes Aboard as New ESA Chairman

Jeremy Bates Comes Aboard as New ESA Chairman

Industry veteran Jeremy Bates brings a lifetime of experience in the security industry to his role as Chairman of ESA. Bates grew up in the industry, beginning his journey when his parents worked at Sonitrol of Dallas, Texas, before moving...
A Stronger Industry Starts with Us

A Stronger Industry Starts with Us

By Jeremy Bates, Chairman, Electronic Security Association  As I begin my term as Chairman of the Electronic Security Association, I'm incredibly grateful for the opportunity to serve this industry. We have an outstanding Board of Directors, dedicated volunteers, and an...
The Landline Sunset Is Accelerating. Here Is What Dealers Need to Know About Elevator Emergency Phones.

The Landline Sunset Is Accelerating. Here Is What Dealers Need to Know About Elevator Emergency Phones.

If your customers still have emergency phones running on landlines, a conversation is coming. Carriers are retiring those lines faster than most building owners expect, and the notices are already going out. For dealers who install, service, or monitor for...
Knowing Our Industry

Knowing Our Industry

By Merlin Guilbeau, CEO of ESA Spend enough time in the electronic security and life safety industry, and you'll hear the same conversations over and over. "Business is strong." "Margins are getting tighter." "It's impossible to find good technicians." "Cloud...
How Your Business Can Deliver Enterprise User Management

How Your Business Can Deliver Enterprise User Management

Cloud video surveillance has transformed business security by providing scalability and flexibility in a centralized platform, giving security integrators an opportunity to deploy advanced, remote solutions for their customers. However, as migration from legacy video infrastructures to the cloud happens,...
How Growing Pains Reveal What Needs to Change

How Growing Pains Reveal What Needs to Change

By Jillian Bateman-McIntosh, Chief Operating Officer, Electronic Security Association Growth is often viewed as the ultimate measure of success. More customers. More recurring monthly revenue. More technicians. More locations. More opportunities. Yet growth has a way of revealing the very things that...