Every January 23rd, National Security Technician Day serves as a reminder to recognize the commitment and expertise of security technicians—the heroes fortifying our safety. These individuals, often working behind the scenes, are instrumental in ensuring the functionality, reliability, and effectiveness...

In today's rapidly evolving business landscape, employees are constantly seeking continuous learning and growth opportunities. Professional development for employee satisfaction and retention, as well as company growth, has never been more critical. When organizations invest in the professional growth of...

While having strong margins from installation revenues are vital to a security company’s health, RMR is the more sustainable business practice in the long term, supercharging enterprise value.   The “Driving Higher RMR on Every Sale” session at ESX 2023 provided...

By Audrey Pierson, Audrey Pierson Consulting  “Security salespeople are . . .”.  How you complete this sentence depends on who you are.  As a long-term sales professional in our industry, I complete the sentence with “…smart, helpful, solution-oriented, and trustworthy.”...

Companies across the entire security industry face challenges in hiring talent. Competition with other careers, a lack of awareness of what the field of security is, and a disconnect between training resources and potential employees all contribute to this gap...

By Merlin Guilbeau   Labor shortage, retiring out of the trades, need for apprenticeships, future workforce… we’re hearing these buzz words a lot these days, from our members.   Created in 2020 through a partnership of the Electronic Security Association (ESA) and the Security...

Dr. Rodger Reiswig, SET, PMSFPE  The opportunities to monitor fire alarm systems today are something every installer and maintainer should be interested in providing. Almost all occupancy classifications, (business, educational, etc.) are required to be monitored. Even if all the...

Coming together for the common good is an honorable mantra. It’s one that many successful organizations have adopted by fostering improved communication and increased collaboration between various departments. Security integration companies that are embracing more collaborative practices and procedures are...

By Audrey Pierson, Security Sales & Leadership Consultant Sales leaders often confuse sales training with sales coaching. While both are necessary, complementary approaches to enhancing the performance of sales professionals, the two are not the same. They differ in methods,...

Meeting sales goals is the number one requirement of sales leaders in all fields, and the security industry is no different. Here are ten strategies successful sales leaders use to accomplish this goal.  Set realistic and achievable goals.  While this...