TIER 2
ESA Systems Specialist
INTERMEDIATE SKILLS | 6 – 18 MONTHS EMPLOYMENT
80 Hours of Training
Core Curriculum

Course NameLength (Hours)Course Description
Troubleshooting, Service and Maintenance (TSM)16This comprehensive training sets the cornerstone for a safe and productive construction site and helps keep your company in compliance and prevent costly accidents, incidents and OSHA fines at your site.
Digital Multimeter Basics2Standard functions and what they're for, Measurement symbols and their applications, When to use advanced modes, Accessories, Specifications and what matters

Then Choose Two Additional Courses
Course NameLength (Hours)Course Description
Advanced Intrusion Systems (AIS)16Is an advanced look at design and installation of intrusion systems. Students learn how to select and apply proper detectors, control panels and communication devices in a variety of intrusion system applications.   The course provides instruction on basic electronics and how it pertains to system design, component selection and troubleshooting. It includes information on system testing and commissioning as well as project management.
Fire Alarm Installation Methods (FAIM)16Provides broad training for attendees to learn proper installation and service requirements for commercial and household fire alarm systems based on NFPA and ICC codes. NFPA now requires that fire inspection and testing personnel be knowledgeable and trained, and that service personnel be qualified and experienced.  This course provides the information needed for installers and service technicians to become familiar with fire alarm system requirements necessary to gain certification and prove competence. 
Electronic Access Control (EAC)16Provides broad training and information needed to successfully design and install an electronic access control system. This course teaches both the theory and the practical application of locks, door hardware and electronic access control systems. The course culminates in an actual system design exercise based on a given customer’s specifications and building plan.
Video Systems Technologies (VST)16Allows students to acquire the knowledge needed to successfully design and install a basic video surveillance system. This is a MUST course for any technician who is installing or servicing video systems. It focuses on methods and equipment including digital cameras, coaxial cabling, user interfaces, networking considerations, system design, and video storage options. 

Customizable Electives
Hand Bending of Conduit6This module provides an introduction to conduit bending and installation. It also covers the techniques for using hand-operated and step conduit benders, as well as cutting, reaming, and threading conduit.
Fundamentals of Networking4Describe what a network is and the components that it is compromise of; Identify common topologies of networks; Describe how networks communicate and share data; Differentiate different storage types used in networked systems; Construct a network cable; Describe how a LAN and WAN functions and explain the difference between each; Detail the steps in troubleshooting network problems.
Networking 101 - Basics1This course provides students with various ways a network can be constructed and, in general terms, how data is sent from one point to another.
Networking 102 - Protocols1This course provides students with various protocols you are likely to encounter when installing and maintaining security and life safety systems on a network.
Networking 103 - Data Transmission1This course provides students with various mediums that’s a network may use to transmit data.
Networking 104 - Hardware1This course provides students with the most commonly used networking hardware found in a business environment.  Knowing how hardware interacts with and communicates through other devices like hubs, routers and switches is important.
Networking 105 - Administration of Networks1This course provides students with information on the important role administrators play in maintaining a network, as well as security concerns, sources of threats to a network and security measures employed to protect the network.
Networking 106 - Basic Network Troubleshooting1This course provides students with the basic tools that should be available when troubleshooting, as well as, general techniques that can be used to effectively troubleshoot a system. 
Residential Fire Alarm7The course is delivered using a presentation style that is built off the exact same content covered in our instructor led course.  The presentation includes text, graphics, videos and activities to help you absorb the information presented. Each module is concluded by a knowledge checkpoint quiz to make sure you have understood the core concepts presented. The course ends with a comprehensive assessment test that you must past with a 70% or greater to complete the course.  Your time will be tracked in the course and you must spend 7 hours interacting with the course materials before you will granted a course completion.
Residential Networking Basics4The scope of this course is directed towards equipment that is used in residential systems. This course is designed to provide you with basic level knowledge of things like: Working with Ips, Understanding routers, Network types, General troubleshooting.
Structured Wiring and the Security Industry6Provides students with information about planning, running and terminating structured wiring. The course covers network cabling and the various termination standards, as well as, phone cabling, punchdown blocks, coaxial cabling and the tools required to complete the job.
Asking the Right Questions to Identify Your Client's Needs1Are you asking the right questions to identify your clients’ needs? This course focuses on the art of active listening and effective questioning in order to identify those needs. After taking this course students should be able to discuss open ended and close ended questions, and identify the difference between the two. Students will also be able to identify the six principles of selling.  
Codes and Standards Refresher including NEC2Designed to expand and refresh your knowledge of the codes and standards that provide regulation and guidance for the electronic security and life safety industry. The course also provides a thorough overview of the various sections of NFPA 70 (2014), also known as the National Electrical Code, that apply to fire alarm systems.
National Electrical Code as it Applies to Fire Alarm Systems1This course will provide a thorough overview of the various sections of NFPA 70, also know as the National Electrical Code, that apply to alarm systems.
Introduction to the NEC6Provides a navigational road map for using the NEC®. Introduces the layout of the NEC® and the types of information found within the code book. Allows trainees to practice finding information using an easy-to-follow procedure.
Life Safety Code8Teaches students the practical application of the NFPA 101 Life Safety Code. Instruction focuses on the fire alarm and access control requirements for most common occupancy classes that students will encounter on a daily basis, offering insights on common errors and areas of confusion.  Special attention is paid to the similarities and differences between the International Building Code (IBC) and the NFPA 101 Life Safety Code.
Life Safety and Fire Alarm Systems1Provides students an overview of life safety and fire alarm systems
Life Safety and Occupancies3Provides information on life safety and occupancies. This course includes Assembly, Education, Day-Care, Hotel and Motel, and Health Care Occupancies.
International Building Code 8Students learn the practical application of IBC, focusing on the fire alarm and access control requirements for the most common occupancy classes that will be encountered on a daily basis and offering insights on common errors and areas of confusion. Special attention is paid to the similarities and differences between the IBC and NFPA 101 Life Safety Code.
ADA for Supervisors1This course is designed to teach supervisors about the Americans with Disabilities Act (ADA and ADAAA). The course covers the 3 prongs of the ADA and ensuring compliance with the law.
Distracted Driving1This course is designed to provide drivers with information that can help them manage distractions while on the road.
Workplace Diversity1With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This course will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home.
Workplace Harrassment1This course will give you the tools necessary to recognize harassment in the workplace as well understand your rights and responsibilities under the law. It will also touch on safety in the workplace, which is in of itself a very important item in any organization.
Workplace Violence1 This course will teach you how to identify and handle workplace violence.
Incident Reports for Security Professionals1Provides students with information on the considerations that may be needed when preparing and writing an incident report. Presenting facts and details as accurately as possible, while maintaining the integrity of the report is a major consideration.
Asbestos Awareness0.5This course is designed to help learners understand the basics of asbestos and how to minimize exposure and keep themselves safe.
Workplace Injury & Illness: OSHA Reporting & Recordkeeping for Managers 0.5This course is designed to provide an overview of annual workplace injury and illness recordkeeping and OSHA reporting requirements.
Civility in the Workplace1This course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed.
Customer Service1This course will look at all types of customers and how we can serve them better and improve ourselves in the process.
Customer Support1Customers are always changing and so is the technology they use. This course will show you how to support them over a variety of methods.
Handling a Difficult Customer1This course will help employees develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout daily life.
Business Etiquette1Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. This course will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations.
Business Acumen1Many people believe you are born with business acumen, which is loosely defined as the ability to assess an external market and make effective decisions. Knowing what is necessary to navigate and create a successful business seems innate for certain people. This course will help you to improve these skills.
Creative Problem Solving1This course will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day.
Time Management 1Time management is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management which is covered in this course.
Body Language Basics1The ability to interpret body language is a skill that will enhance anyone’s career. Body language is a form of communication, and it needs to be practiced like any other form of communication. Whether in sales or management, it is essential to understand the body language of others and exactly what your own body is communicating
Goal Setting and Getting Stuff Done1Achieving personal and professional goals requires planning and action. This course will help you learn how to manage time and set realistic goals which will increase your chance of success in every area of your life.
Taking Initiative1Initiative is something we can all use in our careers. It is what sets us apart from others and our competition. This course will identify and find opportunities to utilize it in your career.
Work Life Balance1Work- life balance is essential to combat stress, ensuring both individual and company success. The stress associated with unbalanced lifestyles is costly; it damages productivity and increases individual health risks. This course will give employees the tools to balance their professional and personal lives making them happier, healthier, and more productive.
Critical Thinking1Critical thinking will lead to being a more rational and disciplined thinker. This course will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career, and provide a great skill in your everyday life.
Ethical Client Relations1This course will help to ensure the contact you have with the customer is always of the utmost quality. This is a critical component to your company’s success. It will describe rules for customer service and how to relieve the customer’s common anxieties and concerns, explain the 3 stages where opportunities exist to build a relationship with your customer, describe tactics that you can use when dealing with difficult customers, explain the importance of documentation, define common contract terms and identify the four standards of the ESA Code of Ethics.
Managing Projects Effectively3Provides students with techniques related to the security industry professional. This course covers project management approaches, auditing and responsibilities. There are discussions on facilitation and decision-making, as well as, Return On Investment, Total Cost of Ownership, Total Cost to Use and Total Cost to Lease and how to differentiate and calculate for each.
Site Survey, Project Planning, and Documentation15Covers the tasks involved in planning a job from start to finish, including how to perform site surveys for both new and retrofit construction projects. The different kinds of drawings, specifications,
and other documents commonly used while performing these tasks are also covered.
Maintenance and Repair20Upon completion of this module, the trainee will be able to do the following: 1. Explain the difference between maintenance and repair. 2. Identify the common causes of system and equipment failures. 3. Use electrostatic discharge (ESD) control devices and techniques when handling ESD-sensitive equipment and components. 4. Use manufacturers’ troubleshooting aids to identify system problem(s). 5. Isolate computer-related problems to hardware or software. 6. Isolate common faults in wiring and equipment. 7. Identify common preventive maintenance measures. 8. Identify and explain preventive maintenance and inspection schedules.
Home Theater Demystified4Create the best home theater viewing experience possible. Understand key concepts of home theater including aspect ratios, resolution, video and audio formats, signal reproduction and power conditioning for components. Realize the features and benefits of different types of speakers, displays, projectors, screens, receivers, amplifiers, power conditioning equipment and other components. 
Introduction to Commercial Sales1Commercial security systems provide a peace of mind to business owners and employees. In this course students will dive into the world of commercial systems. After taking this course, students will be able to build their own network, for the purpose of obtaining commercial security sales leads.  
Member-Only Price: $750/Person

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