Snap One Releases Updates To OVRC Remote Management Platform

Snap One Releases Updates To OVRC Remote Management Platform
Electronic Security Association — November 9, 2021

Snap One, a provider of smart living products, services and software to professional integrators, has announced several significant improvements and upgrades to its OvrC platform, demonstrating its commitment to offer partners a reliable, secure and robust remote management and monitoring (RMM) system. 

From improved monitoring accuracy and notifications to Pakedge BakPak migration into OvrC, the system is more effective than ever, simplifying installations and providing superior ongoing service capabilities.

“The latest OvrC update brings improved notification accuracy, more actionable information, and better, faster UI navigation.” said Snap One Product Manager Evan Marty. “Snap One partners will find troubleshooting installations is easier than ever thanks to new capabilities and improved workflows.”

Leveraging the power and intelligence of the OvrC cloud, the notification engine can better detect truly disconnected devices, resulting in an 80 percent reduction in email alerts to partners. With the new protocols, a device is now listed as “Disconnected” only when OvrC cloud servers and the OvrC Pro Scanner show the device as disconnected. This more rigorous verification process increases the accuracy of alerts, while the event type (“connect”, “disconnect”, “limited”) is conveniently listed at the very top of the email.

The ‘limited’ type is a new designation that denotes products connected to OvrC servers that are disconnected from the OvrC cloud but still active on the local network, after which partners can access the local UI to resolve issues. A WattBox device is also now listed as “limited” if a port is shut down due to current events that can occur during installation.

To enhance visibility into device issues and expedite action, the OvrC UI now groups events by device, allowing users to immediately gauge customer impact and issue duration. The UI also features a new ‘reference ID’ listing for each service interruption that can be marked ‘seen’ to differentiate new notifications from older events.

Additionally, a new full-width contact info page allows for one-click phone calls to customers from within the OvrC interface, while each project can utilize unique searchable job codes and local time zones to further simplify client management.

“We are always listening to our partners’ needs and suggestions, and they help inform the next generation of OvrC capabilities,” Marty noted. “By simplifying Wi-Fi network setup, ensuring notifications are only triggered for critical issues, and improving workflow and user outreach within the OvrC interface, we’ve made remote management and monitoring more powerful and easier than ever before.”

Snap One recently introduced OvrC Pro capabilities to Control4 EA and CA controllers with the release of OS 3.2.2, enabling any Control4 system to be fully monitored and managed through OvrC.

“When we combine OvrC and Control4, we deliver a new level of insight into the project,” Marty explained. “Control4 has fantastic visibility into devices connected to the control system, but with OvrC we provide additional visibility into every device connected to the network.”

Another recent introduction to OvrC is Wi-Fi Management—a fast network setup tool that enables installers to update settings on multiple access points with a single click. Offering a consolidated interface view that displays commonly used settings such as channel, power levels and roaming status, system configuration and troubleshooting can now be managed in a matter of minutes.

As leaders across the custom installation industry work to reduce the need for truck rolls and system maintenance visits, Snap One’s continual investments and upgrades to the OvrC platform provide immense value and help business owners grow their businesses without overtaxing their workforce or ongoing service capabilities.