Customer Attrition: Track It. Measure It. Improve It.

Customer Attrition: Track It. Measure It. Improve It.

“When you lose a customer it feels like a smack in the face,” said Tim Creenan, Owner and CEO, Amherst Alarm, Inc. Your bottom line suffers, and your pride may suffer as well. Yet tracking and measuring customer attrition are within reach and should become...