How Cloud Video Surveillance Improves Security for End Users

The video surveillance systems your business offers often serve as the core of your customers’ physical security operations. Yet, if these systems end up becoming outdated, disconnected, or difficult to manage, it can make customer investigations take too long, safety concerns difficult to track, and system failures occur without warning. That leaves your customers struggling with the very tools meant to support them. These gaps not only cause issues for your customers but can impact the overall success of your business by leading to more costly support and abraded customer relationships.

Offering a cloud-managed video security system can ameliorate these issues, both for the end user and your business. A cloud solution offers faster search options, proactive alerts, and automated system health monitoring in a single, connected platform, which can help you differentiate your represented system, earn greater recurring revenue, and strengthen customer relationships. If you’re responsible for managing the customer’s system, these features will also enhance your own workflows.

Common Physical Security Challenges Customers May Face

Outdated, decentralized systems present a slew of issues that impact end user satisfaction. To solve those problems effectively with a new solution, we’ll explore common challenges to help you as you present a complete solution that meets your customers’ needs.

Investigations Are Slow and Evidence Is Hard to Share

When an incident occurs, legacy systems can make locating footage and getting it to the necessary parties time-consuming. Every extra minute can increase the chance of errors, and the cost of risk, for your customers: according to OSHA, employers pay almost $1 billion per week in direct workers’ compensation costs alone.

Much of this delay comes down to outdated methods. Many systems still require external hardware, such as thumb drives, to move footage from one system to another. This means your customers have to physically locate a device, transfer files, and travel to another location to deliver it. This can turn a straightforward investigation into an arduous process.

Additionally, some investigations might require pulling footage from different cameras across multiple time frames. If your customers don’t have an efficient way to search, sort, and organize that footage, they can spend hours on a task that should take minutes. Without a more advanced, convenient offering customers can deploy, it may drive them to search for a streamlined solution with competitors.

Workplace Safety Is Difficult to Track Consistently

Customers will often use their systems to keep an eye on safety across facilities, which can be challenging if the tools they use to do so don’t alert them on unsafe procedures and behavior. The National Safety Council estimates a worker is injured on the job every seven seconds in the U.S., and without a reliable way for your customers to catch these moments, they can be left to react only after something has occurred.

To reduce risk and strengthen safety for their businesses, many of your customers will be looking for a solution that can alert them to these types of situations. If you’re offering only provides limited security capabilities, it can impact the effectiveness of your business model and lead to lower customer retention.

System Downtime Often Goes Unnoticed

Finally, ensuring the system can be quickly repaired if a camera or recorder encounters an issue is an element many customers will prioritize when selecting a system. If recording stops or a connection drops, it may end up being weeks before anyone notices, leaving that customer without the footage they need.

This works against the entire purpose of having a security system in place and can greatly impact satisfaction in the video security product. To avoid this, providing a platform that offers alerts and reports on system health will ensure that customers have a functioning system around the clock.

How Cloud Video Security Improves Security for Your Customers

Cloud-managed video security provides your customers with a solution that helps them better protect their business. Providing a cloud solution can ensure satisfaction with the product is high thanks to advanced capabilities, including AI-powered search and alerts and system health monitoring.

These features can differentiate your offering compared to competitors and can even improve your own monitoring operations. Cloud-managed services can also drive recurring revenue with subscription-based models, leading to more predictable income and greater customer retention.

AI-Powered Video Investigations and Secure Evidence Sharing

Intelligent, AI-powered search helps reduce the time it takes to find a needed clip, turning what once took hours for your customers into a matter of minutes. From there, clips can be securely exported and shared with law enforcement or insurance agencies within the platform itself.

These search capabilities, including AI Visual Search, can help separate your offered system from competitors. Providing an intuitive way to locate video through natural-language and other filters can solve customer issues and differentiate your business as a leader in the physical security space, leading to new potential customers and strengthened existing relationships.

Proactive Alerts That Improve Response to Safety Concerns

Rather than customers relying on manually watching video to catch unsafe situations, cloud video surveillance can alert their teams when certain procedures are detected, helping them respond and correct the issue quickly. This can be accomplished through AI-powered alerting, including AI Visual Check, as well as alerts generated by integrated devices, such as alarm panels, access control, and environmental sensors.

An open, AI-powered system presents not only an advanced solution for customers but also one that can be deployed more easily across their locations. Server-side analytics allow your customers to use their existing third-party cameras. These devices can be integrated thanks to the open platform alongside other business and security systems, providing an offering that meets customers’ needs today and tomorrow and helps build long-term relationships.

Automated System Health Monitoring for Video Security

Cloud video surveillance offers automated health monitoring designed to help ensure video availability. Instead of discovering a camera has been offline for weeks after an incident happens, your customers will be alerted to issues as they come up. This can include situations such as pending hard drive failure, changes in recording retention, network outages, and camera failure, or tampering.

These alerts help build trust in the solution you’ve provided for your customer, which in turn creates stronger retention. Additionally, it can assist your team and make sure any maintenance the customer needs is completed in a timely manner; in some cases, before the customer is even aware there was ever an issue.

Strengthen Your Customers’ Security with OpenEye Web Services

OpenEye Web Services (OWS), the open, intelligent, and trusted cloud video solution, is designed to help you better support your customers so you can drive revenue and win new business.

OpenEye’s Fast Find, Save, and Share brings intelligent search, exporting, and secure clip sharing into one workflow, while proactive alerts and automated health monitoring help you and your customers stay ahead of issues before they become blind spots. These advanced and convenient features will help you set your offering apart and stand out amongst the competition, so you can provide the best solution for the businesses you work with.

Interested in learning more? Contact us or book a demo to find out how OWS can help you strengthen your customers’ security today.