by Mike King — Manager, Hosted Video, Axis Communications, Inc.
You strive to provide customers with the best security solutions possible, but are you fully satisfying their customer experience? You might have offered a customer the solution of their dreams, but if it took you too long, they went with another installer. Or perhaps you finished up a job and never planned on checking back in. What if their system has complications? Are they going to recommend your services to their peers?