ESA's National Training School has released new continuing education courses that will help you maintain your
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certifications and licenses. This month we have released additional online CEU classes: Codes and Standards Refresher and Ethical Client Relations. These 1 hour CEU courses will provide you or your employees with fundamental information to stay in compliance with recognized rules and regulations. The one hour Codes and Standards Refresher course is designed to expand and refresh your knowledge of the codes and standards that provide regulation and guidance for the electronic security and life safety industry. The Ethical Client Relations one hour CEU course will provide rules for customer service, explain the three stages of where there exists opportunities to build a relationship with your customer in both a residential and commercial application, describe tactics that you can use when dealing with difficult customers, explain the importance of documentation and best practices, define common contract terms and describe how they impact the installer, and identify the four standards of the ESA Code of Ethics. Each course is just $25 for members of ESA. To learn more visit the ESA/NTS CEU page.